FREE SHIPPING ON ALL ORDERS
Free Standard Shipping is available on all orders purchased on woolloomoolooshoes.com.au. Upgrade to express shipping for $15.00
- Orders are processed within 1-3 business days.
- You will receive your order 5-10 business days from the date of shipping.
- After your payment is authorized and verified, it can take our warehouse up to two business days to process your order.
- Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
Once your order ships, you will receive a shipment confirmation email containing a tracking number. You can use this number to find out when your goods should be arriving. Please allow 5-10 business days for your order to arrive. If the merchandise you have selected is out of stock, you will be notified via email and a refund will be issued for the merchandise cost.
PLEASE NOTE WE DO NOT OFFER INTERNATIONAL SHIPPING AT THIS TIME
FAILED DELIVERIES & RETURNED PACKAGES
In the event that UPS/USPS is unable to deliver a package due to an incorrect address entered by the customer, missing an apartment, suite, floor, etc., unsafe place to leave the package (driver’s discretion), incorrectly refused packages or otherwise, Woolloomooloo Shoe is not responsible for payment of return shipping costs levied by the courier. Similarly, Woolloomooloo Shoe is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and these are non-refundable.
Woolloomooloo Shoe is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, train derailments, etc. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences and the shipping fee is non-refundable. In cases such as these, please directly contact the shipping provider with any inquiries about the status of your package.
LOST OR STOLEN PACKAGES
Woolloomooloo Shoe is not responsible for lost or stolen packages. In the event a package is lost or stolen, either the receiver or Woolloomooloo Shoe will need to contact the shipping provider to open an investigation. We are unable to move forward until the investigation is complete.
RECEIVED INCORRECT ITEM
Please contact us at firstname.lastname@example.org if you received an incorrect item so we can process your return request as soon as possible.
If the correct item is available we will ship the replacement once the wrong item has been received by our warehouse.
If the correct item is not available, either store credit or a refund will be issued once the returned merchandise is received and processed by our returns department (typically within 5 days of receipt of item).
We are unable to issue any form of credit without confirmation of the return by our returns department.